Refund & Returns
For any questions regarding returns or shipping information, please contact us at firstname.lastname@example.org.
You may return new, unused and unopened products within 30 days of delivery for a full refund, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full refund for the item as well as shipping costs.
If you need to return an item, simply contact us at email@example.com. We will send you an email to notify you of your refund once we’ve received and processed the returned item.
If your item is incorrect, defective or damaged upon arrival, we will exchange your item at no additional cost to you.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, you will receive your money much more quickly in many cases. This time period allows for the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), as well as the time it takes your bank to process our refund request (5 to 10 business days).
If for any reason you do not receive your refund after 28 days, please contact us at firstname.lastname@example.org and let us know. We will do everything in our power to resolve the issue immediately.